Core Benefits

Core Benefits provided to all PartnerNet members—Silver, Gold, Platinum and AllianceNet

Membership Benefits
Benefits Description
eCertificate An electronic certificate partners can use to display their PartnerNet Membership level.
E-mail Updates and Alerts Select the communications specific to your area of focus.
My Account One-click access to your personal and company information in the PartnerNet program: Edit e-mail addresses, update listing in the Partner Finder, view the account status (including summaries and reports) and select business unit communications.
Partner Finder Promote your company and your capabilities to customers via the web. Modify your Listing
PartnerNet Help Desk Telephone and e-mail resources to assist you with all your partner needs.
PartnerNet Mobile Partners are able to get PartnerNet information and services they need with a touch of an icon. Request Access
PartnerNet Portal Your entry point into the tools, resources and information to support your business.
Sales & Marketing Benefits
Benefits Description
Brand Central Access to logos and program marks to use in all your marketing activities.
Enablement Central A valuable resource for your sales, technical, consulting and marketing teams to access a wide range of tools and training from one location.
MLA through Distribution
Program (Americas Only)
An opportunity for partners to sell to end-user customers who have qualified and signed the Master License Agreement (MLA).
Price Lists Lists of products, part numbers and MSRP.
Product Announcements Online list of Product Announcements. Request E-mail Notification
Program Marks Access to Certified and Advanced Certified program marks.
SUSE Partner Software Catalog Inclusion in the catalog to market your products to other partners and customers.
Technical Services Benefits
Benefits Description
Beta Software–Public Get a head-start developing applications and supporting your customers ahead of the general availability.
Demo Systems–Online Deliver high-quality demonstrations of products and solutions to your customers without the time and expense of configuring and shipping equipment across the globe.
Partner Use Software Enhance your ability to recommend and support solutions by using certain products to build testing environments and customer pilot deployments. Some Partner Use products may be available to run your business. Copying and deployment of Partner Use Software is subject to the terms of the current PartnerNet Agreement. The software and licenses are not to be distributed to your customers or outside your organization, sublicensed, resold, rented, leased or used to provide hosting, outsourcing or other similar services to third parties.
Subscriber Portal Electronic access to software, licensing, registration codes, training material, etc.
SUSE Linux Enterprise
Release Candidates
SUSE ISV partners download Release Candidates, test their applications and provide feedback.
Training & Enablement Benefits
Benefits Description
Advanced Technical Training
–Discounted Price
20% Discount on Training Services Advanced Technical Training (ATT) class listed on the Partner Training Registration site. Please note: the course is not guaranteed until the minimum number of attendees has been reached.
On-demand Technical Training Gain valuable technical expertise at no charge while saving time and expense by participating in detailed technical training delivered by our experts, from the convenience of your office.
Salesperson Training–Online Access voice-narrated sales training courses at no charge to help your sales team prepare for customer conversations.

Gold Medallion Benefits

Gold Partner Benefits in addition to Core Benefits

Sales & Marketing Benefits
Benefits Description
Channel Champion Eligibility Optional, jointly funded sales or business development resources.
Deal Registration Rebate Receive additional back-end rebates for influencing or transacting deals. Distributors and OEMs are EXCLUDED from the Deal Registration Rebate. RFPs and Public Tenders are EXCLUDED until Awarded.
Joint Business Planning Mutual definition of sales targets, demand generation campaigns, and enablement activities.
Joint Marketing Campaign Development Engage with field sales and marketing on joint marketing campaigns.
Joint Sales Calls Unlimited access to support for products in your area of certification.
Marketing Development Funds Discretionary funds allocated as approved for partner marketing activities and campaigns.
Program Marks Access to PartnerNet Gold Partner program marks.
Volume Incentive Rebate (VIR) Gold Partners who achieve their annual VIR New Business Revenue target will earn a 2% rebate.
Technical Services Benefits
Benefits Description
Beta Software–Authorized Get a head-start developing applications and supporting your customers ahead of the general availability.
Service Requests–Certified Business Unit(s) Unlimited Service Requests for products within the Business Unit(s) in which the Partner is Certified. A Service Request is defined as assistance with one issue, problem, or question relating to the use or installation of a product, regardless of the number of communications required.
Service Requests–Non-Certified Business Unit(s) 5 Service Requests for products within the Business Unit(s) in which the Partner is NOT Certified. A Service Request is defined as assistance with one issue, problem, or question relating to the use or installation of a product, regardless of the number of communications required.
Legacy NetIQ products (Aegis, AppManager, Directory & Resource Administrator, Group Policy Administrator, Secure Configuration Manager Suite, Unified Communications and VOIP Management) are excluded.
Hours of Access 12x5—World-class Technical Support.
Response Time Severity 1: 2 hour
Severity 2: 4 hours
Severity 3: Next Business Day
Severity 4: Next Business Day
Training & Enablement Benefits
Benefits Description
Advanced Technical Training–Discounted Price 35% Discount on Training Services Advanced Technical Training (ATT) class listed on the Partner Training Registration site. Please note: the course is not guaranteed until the minimum number of attendees has been reached.

Platinum Medallion Benefits

Platinum Partner Benefits in addition to Gold and Core Benefits

Sales & Marketing Benefits
Benefits Description
Program Marks Access to Platinum Partner program marks.
Volume Incentive Rebates (VIR) Platinum partners who reach the VIR New Business Revenue Gold target will earn 2%.
Platinum partners who reach the VIR New Business Revenue Platinum target will earn 4%.
Technical Services Benefits
Benefits Description
Service Requests–Non-Certified Business Unit(s) A total of 12 (total) Service Requests for products within the Business Unit(s) in which the Partner is NOT Certified. A Service Request is defined as assistance with one issue, problem, or question relating to the use or installation of a product, regardless of the number of communications required.
Gold and Platinum partners receive Unlimited Service Requests for BU(s) in which they are Certified and Advanced Certified. Legacy NetIQ products (Aegis, AppManager, Directory & Resource Administrator, Group Policy Administrator, Secure Configuration Manager Suite, Unified Communications and VOIP Management) are excluded.
Hours of Access 24x7—World-class Technical Support.
Response Time Severity 1: 1 hour
Severity 2: 2 hours
Severity 3: 4 hours
Severity 4: Next Business Day
Training & Enablement Benefits
Benefits Description
Advanced Technical Training–Discounted Price 50% Discount on Training Services Advanced Technical Training (ATT) class listed on the Partner Training Registration site. Please note: the course is not guaranteed until the minimum number of attendees has been reached.

Optional Benefits for Purchase

Optional Benefits are available for purchase through a Distributor.

Technical Support Service Requests expire one year from the time of purchase.

Technical Support
Count Product Access Medallion Part Number List Price*
1 Pack Single Service Request Available through Alternative Technology, an Authorized Support Partner
3 Pack Technical Support Service Requests 12x5 access
4 hour response time
Silver 877-006608 $1,350
Gold 877-006609 $1,280
Platinum 877-006610 $1,260
5 Pack Technical Support Service Requests 24x7 access
4 hour response time
Silver 051-002796 $2,250
Gold 051-002791 $2,180
Platinum 051-002786 $2,100
10 Pack Technical Support Service Requests 24x7 access
4 hour response time
Silver 051-002797 $4,320
Gold 051-002790 $4,180
Platinum 051-002787 $4,050
Count Package Access Product Part Number List Price*
5 Pack Extended Support Service Request 12x5 access
Novell 051-004388 $7,500
24x7 access
GroupWise 8 051-004281 $4,180
24x7 access
Netware 6.5 051-004282 $4,050
The Extended Support service request package allows customers to receive technical support for a product that has moved out of General Support to the Extended Support product support lifecycle phase. Extended Support is intended to be an interim solution for customers who intend to move to the most current version of a product, but need additional time to make the transition. Extended support is only good for NetIQ and Novell products and only before "end of life" for that product.
*All dollar amounts in this table represent U.S. currency.

Benefits by Medallion Level

The following describes the benefits given to partners at the Silver, Gold or Platinum medallion levels.

Membership Benefits
Benefits Description Silver Gold Platinum
eCertificate An electronic certificate partners can use to display their PartnerNet Membership level. Yes Yes Yes
E-mail Updates and Alerts Select the communications specific to your area of focus. Yes Yes Yes
My Account One-click access to your personal and company information in the PartnerNet program: Edit e-mail addresses, update listing in the Partner Finder, view the account status (including summaries and reports), and select business unit communications. Yes Yes Yes
Partner Finder Promote your company and your capabilities to customers via the web. Modify your Listing Yes Yes Yes
PartnerNet Help Desk Telephone and e-mail resources to assist you with all your partner needs. Yes Yes Yes
PartnerNet Mobile Partners are able to get PartnerNet information and services they need with a touch of an icon. Request Access Yes Yes Yes
PartnerNet Portal Your entry point into the tools, resources and information to support your business. Yes Yes Yes
Sales & Marketing Benefits
Benefits Description Silver Gold Platinum
Brand Central Access to logos and program marks to use in all your marketing activities. Yes Yes Yes
Channel Champion Eligibility Optional, jointly funded sales or business development resources. No Yes Yes
Deal Registration Rebate Receive additional back-end rebates for influencing or transacting deals. Distributors and OEMs are EXCLUDED from the Deal Registration Rebate. RFPs and Public Tenders are EXCLUDED until Awarded. No Yes Yes
Enablement Central A valuable resource for your sales, technical, consulting and marketing teams to access a wide range of tools and training from one location. Yes Yes Yes
Joint Business Planning Mutual definition of sales targets, demand generation campaigns, and enablement activities. No Yes Yes
Joint Marketing
Campaign Development
Engage with field sales and marketing on joint marketing campaigns. No Yes Yes
Joint Sales Calls Unlimited access to support for products in your area of certification. No Yes Yes
Market Development Funds (MDF) Discretionary funds allocated as approved for partner marketing activities and campaigns. No Yes Yes
MLA through Distribution
Program (Americas Only)
An opportunity for partners to sell to end-user customers who have qualified and signed the Master License Agreement (MLA). Yes Yes Yes
Price Lists Lists of products, part numbers and MSRP. Yes Yes Yes
Product Announcements Online list of Product Announcements. Request E-mail Notification Yes Yes Yes
Program Marks Access to Certified and Advanced Certified program marks. Yes Yes Yes
SUSE Partner Software Catalog Inclusion in the catalog to market your products to other partners and customers. Yes Yes Yes
Volume Incentive Rebate (VIR) Rebate incentive for partners that achieve the annual VIR New Business Revenue target. No 2% 2–4%
Technical Services Benefits
Benefits Description Silver Gold Platinum
Beta Software–Public Get a head-start developing applications and supporting your customers ahead of the general availability. Yes Yes Yes
Beta Software–Authorized Access and input on developing applications. No Yes Yes
Demo Systems–Online Deliver high-quality demonstrations of products and solutions to your customers without the time and expense of configuring and shipping equipment across the globe. Yes Yes Yes
Partner Use Software Enhance your ability to recommend and support solutions by using certain products to build testing environments and customer pilot deployments. Some Partner Use products may be available to run your business. Copying and deployment of Partner Use Software is subject to the terms of the current PartnerNet Agreement. The software and licenses are not to be distributed to your customers or outside your organization, sublicensed, resold, rented, leased or used to provide hosting, outsourcing or other similar services to third parties. 50 Users 100 Users 250 Users
Service Requests–Certified Business Unit(s) Service Requests for products for the Solution(s) in which the Partner is Certified. A Service Request is defined as assistance with one issue, problem, or question relating to the use or installation of a product, regardless of the number of communications required. NA Unlimited Unlimited
Service Requests–Non-Certified Business Unit(s) Service Requests for products for the Solution(s) in which the Partner is NOT Certified. A Service Request is defined as assistance with one issue, problem, or question relating to the use or installation of a product, regardless of the number of communications required. NA 5 12
Subscriber Portal Electronic access to software, licensing, registration codes, training material, etc. Yes Yes Yes
SUSE Linux Enterprise Release Candidates SUSE ISV partners download Release Candidates, test their applications and provide feedback. Yes Yes Yes
Hours of Access World-class Technical Support. NA 12x5 24x7
Response Time Our Commitment to rapid response on your Technical Support Requests. NA 2 hours 1 hour
Training & Enablement Benefits
Benefits Description Silver Gold Platinum
Advanced Technical Training–Discounted Price Discount on Training Services Advanced Technical Training (ATT) class listed on the Partner Training Registration site. Please note: the course is not guaranteed until the minimum number of attendees has been reached. 20% 35% 50%
On-demand Technical Training Gain valuable technical expertise at no charge while saving time and expense by participating in detailed technical training delivered by our experts, from the convenience of your office. Yes Yes Yes
Salesperson Training–Online Access voice-narrated sales training courses at no charge to help your sales team prepare for customer conversations. Yes Yes Yes