Core Benefits

Core Benefits provided to all PartnerNet members—Silver, Gold, Platinum and AllianceNet


Membership Benefits
Benefit Description
eCertificate An electronic certificate partners can use to display their PartnerNet Membership level.
Email Updates and Alerts Select the communications specific to your area of focus.
My Account One-click access to your personal and company information in the PartnerNet program: Edit email addresses, update listing in the Partner Locator, view the account status (including summaries and reports), and select business unit communications.
Partner Locator Promote your company and your capabilities to customers via the web.
Modify your Listing
PartnerNet Help Desk Telephone and e-mail resources to assist you with all your partner needs.
PartnerNet Portal Your entry point into the tools, resources and information to support your business.
Sales & Marketing Benefits
Benefit Description
Brand Central Access to logos and program marks to use in all your marketing activities.
Enablement Central A valuable resource for your sales, technical, consulting and marketing teams to access a wide range of tools and training from one location.
MLA through Distribution Program (Americas Only) An opportunity for partners to sell to end-user customers who have qualified and signed the Master License Agreement (MLA).
Partner Use Software Enhance your ability to recommend and support solutions by using certain products to build testing environments and customer pilot deployments. Some Partner Use products may be available to run your business. Copying and deployment of Partner Use Software is subject to the terms of the current PartnerNet Agreement. The software and licenses are not to be distributed to your customers or outside your organization, sublicensed, resold, rented, leased or used to provide hosting, outsourcing or other similar services to third parties.
Price Lists Lists of products, part numbers and MSRP for Volume Pricing and OEM partners.
Product Announcements Online list of Product Announcements.
Request Email Notification
Program Marks Access to Certified and Advanced Certified program marks.
SUSE Partner Software Catalog Inclusion in the catalog to market your products to other partners and customers.
Technical Services Benefits
Benefit Description
Beta Software–Public Get a head-start developing applications and supporting your customers ahead of the general availability.
Demo Systems–Online Deliver high-quality demonstrations of products and solutions to your customers without the time and expense of configuring and shipping equipment across the globe.
Professional Resource Suite–Partner Electronic access to software, licensing, registration codes, training material, etc.
Training & Enablement Benefits
Benefit Description
Advanced Technical Training–Discounted Price 20% Discount on Training Services Advanced Technical Training™ (ATT) class listed on the Partner Training Registration site. Please note: the course is not guaranteed until the minimum number of attendees has been reached.
On-demand Technical Training Gain valuable technical expertise at no charge while saving time and expense by participating in detailed technical training delivered by our experts, from the convenience of your office.
Salesperson Training–Online Access voice-narrated sales training courses at no charge to help your sales team prepare for customer conversations.

Gold Medallion Benefits

Gold Partner Benefits in addition to Core Benefits

Sales & Marketing Benefits
Benefit Description
Channel Champion Eligibility Optional, jointly funded sales or business development resources.
Deal Registration Rebate Receive additional back-end rebates for influencing or transacting deals. Distributors and OEMs are EXCLUDED from the Deal Registration Rebate. RFPs and Public Tenders are EXCLUDED until Awarded.
Joint Business Planning Mutual definition of sales targets, demand generation campaigns, and enablement activities.
Joint Marketing Campaign Development Engage with field sales and marketing on joint marketing campaigns.
Joint Sales Calls Unlimited access to support for products in your area of certification.
Market Development Funds (MDF) Discretionary funds allocated as approved for partner marketing activities and campaigns.
Program Marks Access to PartnerNet Gold Partner program marks.
Volume Incentive Rebate (VIR) Gold Partners who achieve their annual VIR New Business Revenue target will earn a 2% rebate.
Technical Services Benefits
Benefit Description
Beta Software–Authorized Get a head-start developing applications and supporting your customers ahead of the general availability.
Service Requests–Certified Business Unit(s) Unlimited Service Requests for products within the Business Unit(s) in which the Partner is Certified. A Service Request is defined as assistance with one issue, problem, or question relating to the use or installation of a product, regardless of the number of communications required.
Service Requests–Non-Certified Business Unit(s) 5 Service Requests for products within the Business Unit(s) in which the Partner is NOT Certified. A Service Request is defined as assistance with one issue, problem, or question relating to the use or installation of a product, regardless of the number of communications required.
Legacy NetIQ products (Aegis, AppManager, Directory & Resource Administrator, Group Policy Administrator, Secure Configuration Manager Suite, Unified Communications and VOIP Management) are excluded.
Technical Support Response Time 2 hours, 24x7–Our Commitment to rapid response on your Technical Support Requests.
Training & Enablement Benefits
Benefit Description
Advanced Technical Training–Discounted Price 35% Discount on Training Services Advanced Technical Training™ (ATT) class listed on the Partner Training Registration site. Please note: the course is not guaranteed until the minimum number of attendees has been reached.

Platinum Medallion Benefits

Platinum Partner Benefits in addition to Gold and Core Benefits

Sales & Marketing Benefits
Benefit Description
Bid Help Desk Direct assistance on specific bids.
Program Marks Access to Platinum Partner program marks.
Volume Incentive Rebates (VIR) Platinum partners who reach the VIR New Business Revenue Gold target will earn 2%.
Platinum partners who reach the VIR New Business Revenue Platinum target will earn 4%.
Technical Services Benefits
Benefit Description
Service Requests–Non-Certified Business Unit(s) A total of 12 (total) Service Requests for products within the Business Unit(s) in which the Partner is NOT Certified. A Service Request is defined as assistance with one issue, problem, or question relating to the use or installation of a product, regardless of the number of communications required.
Gold and Platinum partners receive Unlimited Service Requests for BU(s) in which they are Certified and Advanced Certified. Legacy NetIQ products (Aegis, AppManager, Directory & Resource Administrator, Group Policy Administrator, Secure Configuration Manager Suite, Unified Communications and VOIP Management) are excluded.
Technical Support Response Time 1 hour, 24x7—Our commitment to rapid response on your Technical Support Requests.
Training & Enablement Benefits
Benefit Description
Advanced Technical Training–Discounted Price 50% Discount on Training Services Advanced Technical Training™ (ATT) class listed on the Partner Training Registration site. Please note: the course is not guaranteed until the minimum number of attendees has been reached.

Training Partner Benefits

Program Benefits for Academic and Commercial Training Partners, in addition to Core Benefits

Benefit Description
Authorized Courseware Ability to purchase student courseware kits at substantially discounted prices.
Channel Link Access An extensive resource center with information on the program including, certification and testing, sales and enablement tools, marketing and branding enablement tools and program guides specifically designed for our Training Partners.
Partner Locator (included in Core Benefits) Promote your company and your capabilities to customers via the web.
Practicum Testing Partner The opportunity to become a Practicum Testing Partner and offer exams to students at your site.

Gold Medallion Level—Commercial Training Partner

Additional benefits available to Training Partners at the Gold Medallion Level

Benefit Description
Course Locator Tool for partners to market course schedules to NetIQ, Novell and SUSE customers.
In the Loop Newsletter Information about promotions, price lists, test highlights, events, program changes, marketing opportunities, instructor information and current information that impacts your business.
Program Marks Access to logos and program marks to use on your website and in promotional materials.
Train the Trainer Participation Instructor trainings that bring the industry's best training to authorized instructors to increase their students' and instructors' head starts.

Platinum Medallion Level—Commercial Training Partner

Additional benefits available to Training Partners at the Platinum Medallion Level

Benefit Description
Account Management Training Partner Executive to work along side the partner to meet the partner's business goals and marketing plans.

Optional Benefits for Purchase

PartnerNet Resource Packs and á la carte Services are available for purchase by all PartnerNet members through your Distributor. Technical Support Service Requests expire one year from the time of purchase.

PartnerNet Resource Packs

 
Pack # Description Access Medallion Part Number List Price
Pack #1 3 Technical Support Service Requests 12x5 access
4 hour response time
Silver 877-006608 $1,350
Gold 877-006609 $1,280
Platinum 877-006610 $1,260
Pack #2 Professional Resource Suite and
Demo System—Online
One–Year Subscription Silver 877-006611 $1,400
Gold 877-006612 $1,260
Platinum 877-006613 $1,180
Pack #3 Professional Resource Suite and
5 Technical Support Requests
One–Year Subscription
24x7 access
4 hour
response time
1 hour for Severity 1 incidents
Silver 877-006614 $3,000
Gold 877-006615 $2,970
Platinum 877-006616 $2,940

Á la carte Services

Technical Support
Count Product Access Medallion Part Number List Price
1 Pack Single Service Request Available through Alternative Technology, an Authorized Support Partner
5 Pack Technical Support Service Requests 24x7 access
4 hour response time
Silver 051-002796 $2,250
Gold 051-002791 $2,180
Platinum 051-002786 $2,100
10 Pack Technical Support Service Requests 24x7 access
4 hour response time
Silver 051-002797 $4,320
Gold 051-002790 $4,180
Platinum 051-002787 $4,050
Count Package Access Product Part Number List Price
5 Pack Extended Support Service Request 12x5 access
Novell 051-004388 $7,500
24x7 access
GroupWise 8 051-004281 $4,180
24x7 access
Netware 6.5 051-004282 $4,050
The Extended Support service request package allows customers to receive technical support for a product that has moved out of General Support to the Extended Support product support lifecycle phase. Extended Support is intended to be an interim solution for customers who intend to move to the most current version of a product, but need additional time to make the transition. Extended support is only good for NetIQ and Novell products and only before "end of life" for that product.
Technical Subscriptions
Count Product Access Medallion Part Number List Price
1 year Software Evaluation & Development Library—Partner License Subscription includes physical DVD media and monthly updates All 051-003970 $360
1 year Demo System Subscription includes physical DVD media Silver 051-003973 $360
Gold 051-003974 $345
Platinum 051-003975 $335
IT Consulting
Count Product Access Medallion Part Number List Price
40 hours IT Consulting Senior Technical Specialist, travel included All 051-003963 $11,000